Our rich knowledge base offers articles, tutorials, and FAQs to address queries and guide you through specific functionalities within SQUAD1.
SQUAD1 offers comprehensive user manuals and technical docs for in-depth understanding of platform features.
For more personalized assistance, our dedicated support team is available to address your inquiries and concerns via a user-friendly ticketing system.
SQUAD1 provides webinars and training to maximize SQUAD1's value and stay current on vulnerability management best practices.
SQUAD1 proactive support program has been designed with an objective to provide customer with consultants skilled and experience to handle the Talakunchi product suite.
Initial first response time for the customer issues and demands
Critical issues severely disrupt business operations for multiple or all users, necessitating daily resolution updates. Moderate to high impact issues affecting fewer than 10 users receive updates on progress every 3 working days. Minor issues causing minimal inconvenience or performance degradation are addressed with weekly progress updates.
